BANDUNG - National Customer Day (HPN) 2018 which falls every September 4th. Coinciding with the commemoration, BUMN PLN again addressed customers and stakeholders scattered throughout Indonesia. This is done to establish good relationships while appreciating customers who have been using PLN services.
With the theme of "Bright Indonesian Customer Smiles", this year's "Sapa Customer" activities include listening to customers 'voices and visiting and socializing the safety of customers' electrical installations. Still in the spirit of the 2018 Asian Games, PLN also made visits and socialization to the homes of athletes and former national and international athletes. while repairing their electrical installations.
"PLN as one of the largest BUMN in Indonesia with a total of more than 69 million customers, should be continue to improve services to customers. This is a form of concern and appreciation to customers, "explained Head of PLN's Corporate Communication Unit, I Made Suprateka, Tuesday (4/9).
Made added, this excellent moment is an opportunity for PLN to increase the closeness or engagement of the company with customers. By listening to the voice of the customer, PLN is expected to better understand customer needs and improve service.
"Especially in this technological era. We certainly adjust the existing development. "For example, PLN MOBILE, PLN services are easier, more certain and transparent," Made said.
Not only that, on National Customer Day, PLN also has two attractive programs for customers, namely the 2018 Independence Promo and Free Flip Name Fee. Both are valid until 31 October.
The 2018 Independence promos provide discounted Power Add Costs (BP) for all low voltage tariff groups. 50% BP discount (maximum IDR 10 million discount) is given to customers who request and pay from August 17 to October 31, 2018.
Meanwhile, the Free Name Fee Program is intended for customers with a power of <41,500 VA (terms and conditions apply). This service can be used for example, for residential customers who want to return the name of the developer name to their personal name. (Jo)