BANDUNG- Located in Bandung, two state-owned enterprises namely Kimia Farma and PT Telkom signed a partnership to mutually utilize the advantages of the company, by applying digitalization in the company.
Cooperation Agreement (PKS) of Kimia Farma Digitalization conducted by Kimia Farma's President Director, Honesti Basyir and Director of Enterprise & Business Services Telkom, Dian Rahmawan at Novotel Hotel, Bandung City, West Java, Wednesday (27/12).
The process of digitizing Kimia Farma Apotek includes the provision of cloud infrastructure and network, hardware, and integrated application system which is integrated with Enteprise Resource Planning (ERP) system which has been applied by Kimia Farma since October 2016.
The application system provided by Telkom consists of smart stock, omni channel, customer loyalty, big data analytics, clinical integration, referral program, and home care service.
"With the capability of Telkom's digital ecosystem, and supported by telecommunication infrastructure reaching out to Indonesia, we are sure to encourage the application of ICT or digitization in Kimia Farma. This is aimed to improve service to customers and society, and strengthen Kimia Farma's position as leading player in healthcare industry in Indonesia "said Dian Rahmawan.
Director of Kimia Farma Honesti Basyir said Kimia Farma continues to improve the quality of health services in Indonesia.
"To become a leading healthcare company as well as a global pharmaceutical industry player, we will apply digitization from upstream to downstream to Kimia Farma's business value chain covering production up to retail (pharmacy). Implementation of this technology will simplify business processes and improve customer experience so that service to consumers more optimal, "said Honesti Basyir.