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    Service Quality is Characteristics of Good Governance


    KARAWANG-One indicator of information technological development that can not be overlooked is the use of E-Government, Considered the people's demands for improvement government performance in the provision of public service more increased and must be responded with ability of government officials who master information technology appropriate with fields of task at hand so that people feel the presence of the government in each of public service of course should be getting better, faster and cheaper.

    Karawang regency government in collaboration with related department held Making Application (Software) socialization in the preparation of the District Monograph Database 2016 for the Karawang's Head of Subdistrict in Husni Hamid Hall on Wednesday (02/11).

    The event was opened by a speech from Regional Secretary Karawang regency Teddy Rusfendi Efendy, representing Karawang Regent Cellica Nurrachadiana and attended by Assistant Government Sector of Regional Secretary Karawang  Samsuri, The Head of the Regional Organization in Karawang regency government and All Karawang head of district.

    Socialization refers to the decision of Internal Affairs Minister numbers: 050-242 2003, especially in developing institutional and efficiency of administrative districts and villages and Law Number 22 Year 1999 on Regional Government, which put the districts as the area, which changes the status and organizations position significantly influence against arrangement of administration and government management performance comprehensively at the district and village levels.

    In Regent's written speech delivered by Regional Secretary of Karawang regency said that the realization of qualified public service (prima) became one of the characteristics of good governance. public services performance have a great effect on the quality of community life. Therefore in building reliable public service management system is a must if you want to improve the welfare of its citizens.

    Not surprisingly if the improvement of public service quality is one of reason why the government decentralizing authority of public service implementation to head of region. One way is to follow this socialization, as conveyed Teddy Rusfendi in the following.

    Teddy Rusfendi also said that at the end of 2016 according to the plan for all complaints, wishes and desires of society besides through sms gateway can also be delivered through Aspiration Service/ National Public Complaint Management Services and Public Complaints Service On-Line (SP4N / Report) unit application in each subdistrict. AP4N / Report application is connected directly to people and actions taken by the local government will be monitored directly by the presidential staff. For all of the WTO including the subdistrict must prepare HR and has quick response in tackling any complaints from the public.

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